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Email Customer Care
Our preferred carrier for shipments within the United States is USPS, as well as USPS for all international shipments. If you would prefer us to use another carrier, please let us know and provide your shipping number.
Returns & Exchange
All custom garments may not be returned or exchanged. Please ensure that your order is correct before placement. Custom orders cannot be canceled or modified for any reason. Rest assured, if we make a mistake, we will always make it right. Also, please note that once an order is in production, we cannot modify it in any way. Additions will be handled and priced as a separate order, with normal production time and process to follow.
Who Are The Sublimation Kings? The Sublimation Kings are 2 guys with Bachelors Degrees in Graphic Design who love creating top notch sports apparel and love playing sports and looking good while doing it, not necessarily playing good but at least looking good. We don’t mess around when it comes to custom jerseys, we design them as if we are part of your team and we don’t like looking clownish with the crappy clip-art the other companies provide. When dealing with the Sublimation Kings you get a quality product along with a quality design . All of our products are made 100% in the USA by Americans and we use the best variety of performance wicking materials that are available. Gone are the days with dealing with minimum quantities and getting stuck with crappy rubberized 2 color stock logos on heavy uncomfortable and sweat soaking traditional jerseys, today’s gamers need super lightweight moisture wicking materials with original sublimated graphics that won’t crack, fade or fall apart in the wash. Did we mention these are made in the USA? No more dealing with overseas junk made by underpaid little kids in third world countries, our production facility is in a rural small town in South Western Ohio and the employees are adults and are well cared for and live happy lives. What Is Sublimation? In short, Sublimation is putting graphics on the computer screen onto fabric through heated dye that absorbs into the material permanently. Here is the Saturday Morning Science Guy explanation: Digital Sublimation is the process where dye ink is heated at over 400° into a gas then transferred onto fabric creating a bond, then the dye cools and becomes solid once again. This allows for a smooth transition from what you see on your screen to what is seen on fabric. There is almost no limit to the amount of colors with this process and this allows for the natural wicking materials to remain breathable and also maintain its strength and durability. How Long Until I Get My Order? Custom orders – we strive for 4-6 weeks from artwork approval for delivery. Retail items take around 4-6 weeks from payment for delivery. While we try for 4-6 weeks, some orders can take up to 7 weeks due to times of high volume. Rush options are available. Each order is made-to-order, there is no existing inventory, orders are fulfilled on-demand, exclusive to you with no minimum quantity needed. Can I Get My Order Rushed? Yes. Again, our typical orders take around 4-6 weeks but can take up to 7 weeks due to times of high volume. If you have a need to rush an order, the following formula can be applied to calculate your pricing: 2 weeks 60% of order cost. Delivery date would be from 2-3 business days upon payment due to processing. An example would be if you were to order, say, 10 jerseys at $59.95 and wanted them in 2 weeks. Your total would be $599.50 plus $359.70 in rush fees totaling $959.20. Making each jersey $95.92 per unit. Can I Machine Wash It? Yes. Care Instructions: Turn garment inside-out before washing. Machine wash in cold water. Do not bleach, iron or dry clean garments. Hang dry only. Ordering Instructions Select your product. Be sure to choose a size, material and/or version (i.e. color/design) when applicable. Add your size groupings to the cart one at a time. When you go to the cart you will see visual representation (when ordering an existing stock option) of the design you’ve selected with each size in it’s own line. When checking out, list your team with the NAME – NUMBER – SIZE for each garment in the “Order Notes” section or email us the list in a word, text or excel file to email@example.com. Refer to your order number when doing so. What Can I Expect After I Place My Order? Once payment is collected, your personalized proof(s) will be generated. You will receive your proof(s) via the email you submit with your order. You’ll be directed to our box.net account to review your file(s). After approval your order goes into production, once your approval is sent there is no time to make adjustments to the current order without the nuke codes.