Our preferred carrier for shipments within the United States is USPS, and USPS for all international shipments. If you would prefer us to use another carrier, please let us know and provide your shipping number.
Dye color may vary lot-to-lot. This will depend on whether you order units together or separately over time. Color may have minimal change due to material change, dye manufacturer change, and even the weather. For best color results, it is best to order your units together. If you require exact color matching, a pre-production panel must be purchased prior to production of your order (cost is $30). Screen color varies from viewing device to viewing device. Screen color and print color WILL vary.
Normal production time is typically 3-4 weeks. This time is from receipt of all the following:
- Payment in full
- Signed production proof
- Full order details, including all quantities and sizes
- Approved fabric panel for color matching (if applicable)
All custom garments may not be returned or exchanged. Please ensure that your order is correct before placement. Custom orders cannot be canceled or modified for any reason. Rest assured, if we make a mistake, we will always make it right.
Also, please note that once an order is in production, we cannot modify it in any way. Additions will be handled and priced as a separate order, with normal production time and process to follow.
Prices are before shipping costs are applied. Sale offers are not transferable or redeemable for cash. Sale offers do not apply to prior purchases, nor can they be amended to reflect sale prices.
We guarantee top quality fabric and construction from our in-house design, production, and cut and sew teams. Claims of shortages or damage must be made within 72 hours of receipt. We reserve the right to replace or repair at our discretion.